Skip to content

Frequently Asked Questions

General Questions

What is MerchFlow?

MerchFlow is a powerful e-commerce integration tool designed specifically for Webflow. It allows you to add a fully-functional online store to your existing Webflow website without any coding, enabling you to sell products, manage orders, and handle customers directly within your Webflow environment.

How does MerchFlow work with my Webflow site?

MerchFlow works by connecting to your Webflow project. After a simple setup process involving adding a custom code snippet to your site's settings, MerchFlow syncs with your site. It provides you with a dedicated dashboard where you manage all your store operations, which then seamlessly appear on your live Webflow pages.

Do I need coding knowledge to use MerchFlow?

No, you do not need any coding knowledge. MerchFlow is built to be a no-code solution. The initial setup involves pasting a provided script into your Webflow custom code header, which is a straightforward copy-paste action. All subsequent management is done through an intuitive visual dashboard.

What are the key features of MerchFlow?

Key features include:

  • Product Management: Upload and customize your product catalog.

  • Order Management: Process, track, and manage customer orders and refunds.

  • Customer Management: View customer lists and manage customer data.

  • Affiliate Program: Create and manage a built-in affiliate marketing system.

  • Review Management: Collect and display customer reviews with customizable widgets.

  • Team Collaboration: Add team members with role-based access permissions.

How do I set up my store with MerchFlow?

Setting up takes just a few minutes in four easy steps:

  • Connect: Link your MerchFlow account with Webflow.

  • Add Script: Insert the MerchFlow custom code into your Webflow site settings.

  • Configure: Complete your store's configuration in the MerchFlow dashboard.

  • Launch: Start adding products and go live!

Can I manage refunds and order history?

Yes. MerchFlow includes an advanced and easy-to-use order management system. You can view the complete history of every order and process refunds directly from your dashboard, including updating the refund status.

How does the affiliate management system work?

MerchFlow provides a built-in affiliate program. You can create offers, manage affiliates, track their performance, and handle payouts—all from the "Manage Affiliate" section of your dashboard. This allows you to leverage partners to market your products.

Can my team access the MerchFlow dashboard?

Absolutely. The "Manage Team" feature allows you to invite team members and assign them specific roles and permissions. This ensures your designers, marketers, and support staff only have access to the tools they need, keeping your settings secure.

How do I customize the look of product reviews?

MerchFlow offers advanced review customization. You can manage your review list, customize how reviews are displayed, and easily set up a review widget on your product pages to build social proof, all without touching any code.

Is there a cost to use MerchFlow?

MerchFlow offers various pricing plans to suit different business sizes and needs. You can view the details and select the plan that's right for you in the "Pricing" section of your dashboard or on the MerchFlow website.